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Shipping Policy

Shipping policy

All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with tracking information when your order has shipped. 

We offer US$5 flat rate shipping to the United States for purchases under US$100 and free shipping for purchases over US$100. We offer US$10 flat rate shipping to Canada for purchases under CAN $150 and free shipping for purchases over CAN $150. 

 

International Shipping

At this time, we only ship to the United States and Canada.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours from the time of fulfillment for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at help@deborahfreund.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at help@deborahfreund.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at help@deborahfreund.com.

Our full return policy can be found here: https://deborahfreund.com/pages/return-policy